SMS Disclosure

By providing your phone number and opting into our SMS program, you agree to receive informational text messages from Southern Maine Veterinary Care.

Texting Cadence: You may receive up to 15 messages per week. Message frequency may vary based on your interaction with our services.

Message and Data Rates: Message and data rates may apply. These charges are determined by your mobile carrier, and Southern Maine Veterinary Care is not responsible for such fees.

Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how your information is used and protected.

Opt-Out Instructions:
You can opt out of receiving SMS messages at any time by replying “STOP” to any message.
For help, reply “HELP” or contact us at
info@smvetcare.com
or (207) 499-7244.

Privacy Policy

Your information and privacy are important to you and to Southern Maine Veterinary Care. This Privacy Policy explains when it applies, how we use and do not use your information, and how we keep it safe.

This Privacy Policy is effective December 23, 2025, and applies to Southern Maine Veterinary Care and its affiliates. In this Privacy Policy, references to “Southern Maine Veterinary Care,” “affiliates,” “we,” “us,” or “our” refer to Southern Maine Veterinary Care.

Definition of Personal Data

“Personal Data” refers to any information that directly or indirectly relates to, describes, or could be used to identify an individual. Personal Data does not include anonymous or de-identified data that cannot be linked to or identify an individual.

1. When this Privacy Policy Applies

This Privacy Policy covers the Personal Data shared when you use our Products and Services and applies to any digital, paper, and in-person communications to which this Privacy Policy is linked.

This Privacy Policy does not apply to Personal Data handled as an employee, intern, consultant, contractor, or applicant of Southern Maine Veterinary Care. It also does not cover information collected by third-party websites or applications. You are responsible for ensuring all users under your account understand and agree to this Privacy Policy.

2. How We Collect Your Information

We collect your information in three ways:

Information you provide when you make a purchase, create an account, or otherwise communicate with us.
Information collected automatically when you or your device uses our products or services.
Information from third-party sources such as marketing lists, public records, or social media.

3. Personal Data We Collect

Identifiers: Name, address, email, phone number, IP address.
Account Payment Information: Credit/debit card and bank transfer details.
Commercial Information: Services purchased or considered.
Internet or Network Activity: Browsing and interaction data.
Metadata: Communication timestamps and duration.
Geolocation Data: Communication source and destination.
Cookies and Similar Technologies: Website usage tracking.
Sensory Data: Recorded customer service interactions.

4. How We Use Your Personal Data

Provide and manage services
Respond to inquiries
Enable communications and billing
Send updates and notifications
Improve website experience
Maintain security
Conduct research and improvement
Comply with legal obligations

5. Sharing Your Personal Data

No mobile opt-in data will be shared with third parties.

We do not sell or rent Personal Data. We may share data only when legally required or necessary to protect our business and customers.

6. Data Subject Rights

Right to access Personal Data
Right to correct inaccurate data
Right to delete data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to opt out of targeted advertising
Right to non-retaliation

To exercise your rights, email
info@smvetcare.com
with the subject line “RIGHTS REQUEST.”
or call (207) 499-7244.

7. Fees

There is no fee for exercising your rights unless requests are excessive or repetitive.

8. Information We May Need From You

We may request information to verify your identity. Verification data is used only for security purposes.

9. Timing

We aim to respond to requests within 14 days.

10. Appeals

You may appeal decisions by contacting
info@smvetcare.com
or (207) 499-7244.

11. Retention of Personal Data

Personal Data is retained only as long as necessary for business or legal purposes.

12. Protection of Personal Data

Southern Maine Veterinary Care uses administrative, technical, and physical safeguards to protect your data.

13. Linked or Third-Party Websites

We are not responsible for the privacy practices of third-party websites.

14. Children

Our services are not intended for individuals under 18.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

16. General Questions

Email: info@smvetcare.com
Phone: (207) 499-7244

SMS/MMS Consent

Thank you for choosing Southern Maine Veterinary Care.

SMS/MMS messaging is optional
Message and data rates may apply
Message frequency varies
Reply STOP to unsubscribe
Reply HELP for assistance
No mobile opt-in data will be shared with third parties